Here we have compiled answers to the questions that our customers ask us most frequently. We hope you will find it helpful. If you have any further questions, please feel free to contact us!
What kind of upholstered furniture do you clean?
We clean everything that has a soft cover - sofas, mattresses, bed frames and headboards, armchairs, chairs, ottomans, dining and office chairs, and carpets.
How does ordering upholstered furniture cleaning work?
Send a request, attach a picture of the item that needs cleaning, if there is a specific odor or stain problem, mention it in the request.
We will call or send you a quote based on the pictures and verbal information, with the first possible cleaning time, within 30 minutes to 1 hour Mon-Sun 9am-9pm.
Is the cleaning safe for my family and pets?
Yes, we use special, professional cleaning products that are completely safe for both people and pets.
How long does cleaning take?
On average, it takes 30-60 minutes to clean a sofa or mattress.
How long does it take for upholstered furniture to dry after cleaning?
After cleaning, the furniture will be slightly damp, but it usually takes 6 to 12 hours to dry completely, depending on the ventilation and humidity of the room. We recommend not using the cleaned items during this time.
Can you get rid of all stains during cleaning?
Our professional cleaning removes most stains, including food, drink, ink and pet stains. However, older and set-in stains may remain, but cleaning will significantly improve their appearance.
How should I prepare for furniture cleaning?
Please remove all items from the furniture to be cleaned, such as blankets, pillows and other personal belongings that may interfere with the cleaning process. Please ensure that there is enough space where the work will be carried out. All we need from you is water and electricity.
Do you inspect furniture for free before work?
No, an inspection is not necessary, we will price the work based on pictures and verbal information.
Do I need to send a picture of the furniture that needs cleaning?
Yes, a picture is required when sending a price request. Without seeing the item, we cannot send a quote.
What does the price of upholstered furniture cleaning depend on?
The price varies depending on the item, but the minimum order is 65 euros.
The price is affected by: location, number of items, and size.
Are cleaning supplies included in the price?
Everything you need is included in the price and we bring it ourselves.
How is payment made?
Payment is made on site after the work is completed in cash or by transfer.
What happens if I am not satisfied with the job?
If we do not achieve the agreed result, we will correct the defects or reduce the price.
The warranty does not apply to furniture with stains that are several years old.
The warranty also does not apply if you have already tried to remove the stain yourself.
What happens if the furniture is damaged during the work?
Our work is insured for 50,000 euros, if the furniture is damaged, the insurance will cover all costs to replace/repair the damaged item.
What products do you use and does the smell of the cleaning products remain on the furniture after cleaning?
We use cleaning products from recognized brands such as Kiehl, Kiilto and Kärcher, which leave no traces or odors, are suitable for allergy sufferers and do not have a negative impact on the health of pets.
How can I cancel or change an appointment?
You can change/cancel the agreed time by notifying us at least 48 hours before the agreed time.
Do I have to be present during the cleaning of upholstered furniture?
You can also be on site, but this is not necessarily necessary. It would be nice if you could come to the site to receive the work.